Privacy Policy
Last updated: December 2024
1. Introduction
HomeAide Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully.
2. Information We Collect
2.1 Personal Information: We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Location information (city, region)
- Service provider qualifications and certifications
- Profile photographs and documents
- Payment information (processed securely through third-party providers)
2.2 Automatically Collected Information: We automatically collect certain information when you use our Service:
- Device information and IP address
- Browser type and version
- Usage data and interaction patterns
- Location data (if you grant permission)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Match service providers with clients
- Send administrative and promotional communications
- Monitor and analyze usage patterns
- Detect, prevent, and address technical issues
- Ensure security and prevent fraud
- Comply with legal obligations
4. Information Sharing and Disclosure
4.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service.
4.2 Platform Users: Certain information, such as your name, profile picture, and service offerings, may be visible to other users on the platform to facilitate service matching.
4.3 Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Storage and Security
5.1 Data Storage: Your data is stored securely using industry-standard encryption and security measures. We use Supabase and other trusted cloud service providers for data storage.
5.2 Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5.3 Data Retention: We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
6. Your Rights and Choices
6.1 Access and Update: You may access, update, or correct your personal information through your account settings.
6.2 Deletion: You may request deletion of your account and personal information by contacting us. Note that some information may be retained for legal or legitimate business purposes.
6.3 Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages.
6.4 Location Services: You can control location permissions through your device settings.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
8. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
We use the following third-party services:
- Supabase (database and authentication)
- Payment processors (for transaction handling)
- Analytics services (for service improvement)
9. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. By using our Service, you consent to the transfer of your information to these countries.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@homeaideservices.com
Phone: 688081618, 670694872
Address: Montée Ludo Quartier fouda, Yaounde, Cameroon